Spy on Cynthia and me
Published: Wed, 07/23/14
My vision is pretty poor.
One set was great, but the other set had some sort of flaw in the
lens, and just didn't "feel" or "look"
right. Couldn't exactly describe it, but I thought I'd get
them replaced anyway.
When I found out the company had a 12 month window for replacement,
I went ahead and tried to return.
First, I found out that I had to get a return number. When I went
to the website, they had a "chat with a representative"
option, so I selected it.
And the joyous Cynthia was selected to take my problems and deliver
on some good ol' customer satisfaction.
It was somewhat entertaining for me, so I thought I'd share the
conversation with you.
So here's the actual chat log with Cynthia. (I am
"you" in this chat log, and Cynthia is.. um.. "Cynthia"):
@@@@@
Please wait for a site operator to respond.
You are now chatting with 'Cynthia'
Cynthia: Welcome to EyeBuyDirect live chat service. How may I be of
service?
you: hi I'd like to get some glasses replaced
Cynthia: The order number please
you: #4019487
Cynthia: Okay, which frame and the reason for the return
you: The Akaa glasses from that order.
you: reason - It seems like the lenses were off; when I wear the
glasses my vision feels distorted
you: giving me headaches. The other set from that same order are
perfect
Cynthia: and you have been wearing them for eight months like that
you: no I set them aside and wear the other pair
you: just found out I have 12 months to replace them
you: and I'd like to get a replacement
Cynthia: That have exactly the same RX in them as the other pair
you: it doesn't feel that way. When I wear them I can tell that
one or both of the lenses have some sort of flaw that makes the
vision through them seem "off"
Cynthia: Okay, I will need a scanned copy or photo of the actual
prescription to be emailed to me
Cynthia: The email address is eyecare@eyebuydirect.com
you: aye
you: done
you: how else can I be of service?
Cynthia: Okay, great
Cynthia: that's it, I will get that email and forward the
return instructions to you shortly.
@@@@@@
Cynthia isn't exactly the "warmest" customer service
rep that I've dealt with! Ha
I try darn hard in my lab to treat my clients like kings and
queens. Without them, my business would dry up and I'd be left
in my lab watching Youtube videos of cats pawing at mirrors.
I spent today trying to link some clients of mine with barite
buyers. I had performed API 13A drilling grade barite testing on
their barite, and they had some high quality stuff.
So, when asked for some assistance, I dropped what I was doing, and
set up a conference call. I can't guarantee success of course,
sometimes one has to pour lots of prospects in the top of the
funnel before a deal comes out the bottom.
But I think it's the personal, ongoing service that my clients
like. I enjoy working with minerals and metals explorers and
watching their mines develop into cash machines for them.
If you are interested in working with our lab, here are some of our
services: frac sand testing, barite testing, bentonite testing,
gold, silver, copper, rare earth metals testing, and pretty much
whatever you need -- we have the personnel and equipment to get
your testing done.
If you are interested in working with us, reply to this e-mail or
go here:
http://www.globalenergylaboratories.com/